Terms & Conditions

Last updated: 24 September 2026

These terms apply to every booking made with Safari Cabs through our website, phone, WhatsApp or any partner. By making a booking you agree to them.

Bookings

• A booking is confirmed only after you receive a confirmation by SMS, WhatsApp or email.
• Please give a correct mobile number and exact pickup address. We are not responsible for delays caused by wrong details.
• Driver and vehicle details are shared before pickup. We may send an equal or higher category car if the booked car is unavailable, at no extra cost.
• The number of passengers must not exceed the seating capacity of the vehicle.

Fares & extra charges

• The fare shown at booking is based on the route, car type and trip type. It states clearly which charges are included.
• Where not included, tolls, state entry tax, parking and airport entry fees are paid by the passenger at actuals.
• Extra distance beyond the package, extra stops, route changes or extra hours are charged at the per-km or per-hour rate shared at booking.
• Night driving allowance may apply for trips between 10 PM and 6 AM, as mentioned in your quote.
• For round trips and outstation trips, driver allowance for each day is included only where stated.

Payment

You may be asked to pay an advance to confirm the booking. The balance is paid to the driver or online at the end of the trip. Accepted modes are UPI, cards, net banking and cash. Always ask for a receipt for cash payments.

Cancellation & refunds

• Cancelled more than 24 hours before pickup: full refund of the advance.
• Cancelled between 24 hours and 6 hours before pickup: 50% of the advance is refunded.
• Cancelled less than 6 hours before pickup, or passenger not present at pickup: the advance is not refunded.
• If we cancel or cannot provide a car, you get a full refund.
• Approved refunds are sent to the original payment method within 5–7 working days.

Waiting & delays

The driver waits free of charge for 30 minutes at pickup (60 minutes for airport pickups, counted from actual landing time). After that, waiting is charged at the hourly rate shared at booking. We are not liable for delays caused by traffic, weather, road closures, vehicle breakdown or other events outside our control, but we will arrange a replacement car wherever possible.

Passenger conduct

• Smoking, alcohol consumption and illegal items are not allowed in the car.
• The driver may refuse or end a trip if a passenger is abusive, unsafe or breaks the law. The fare for the distance covered will still apply.
• Damage to the vehicle caused by passengers will be charged at actual repair cost.
• Please do not ask the driver to overspeed or break traffic rules.

Luggage & lost items

Luggage must fit safely in the boot or carrier. Passengers are responsible for their own belongings. If you leave something behind, contact us quickly and we will try our best to return it, but we cannot guarantee recovery.

Liability

All cars are commercially registered and insured. Our total liability for any claim linked to a trip is limited to the fare paid for that trip, except where the law does not allow such a limit. We are not responsible for missed flights, trains or events due to delays outside our control, so please plan extra time.

Governing law

These terms are governed by the laws of India. Any dispute is subject to the jurisdiction of the courts in Vadodara, Gujarat. We may update these terms; the version on this page at the time of booking applies to your trip.

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