Privacy Policy

Last updated: 24 September 2026

This policy explains what information Safari Cabs ("we", "us") collects when you visit safaricabs.com, call us or book a cab, how we use it, and the choices you have. By using our website or services you agree to this policy.

Information we collect

• Booking details: your name, mobile number, email, pickup and drop locations, travel date and time, stops, and trip type.
• Payment details: the amount paid and payment reference. Card and UPI details are handled by our payment partner; we do not store your full card number.
• Communication: messages you send us on WhatsApp, email, phone or through website forms, including call-back requests.
• Device and usage data: IP address, browser type, pages visited and approximate location, collected through cookies and analytics tools.
• Location: only when you tap "Use my current location", to fill your pickup address.

How we use it

• To confirm your booking, assign a driver and share trip details with you.
• To calculate fares and distances and send invoices.
• To contact you about your trip, changes, delays or feedback.
• To handle refunds, complaints, lost items and safety incidents.
• To improve our website and services, and to prevent fraud.
• To send offers, only if you have agreed. You can opt out at any time.

Who we share it with

We do not sell your personal information. We share only what is needed with:

• Drivers and vehicle partners assigned to your trip: your name, number and pickup and drop details.
• Service providers who help us run the business, such as payment gateways, SMS and WhatsApp providers, hosting and maps services (for example Google Maps).
• Authorities when required by law, court order, or to protect the safety of a passenger, driver or the public.

Cookies

We use cookies to keep the website working, remember your preferences and understand how visitors use the site (for example through Google Analytics). You can block or delete cookies in your browser settings; some features, such as the booking form, may not work properly without them.

How long we keep it

We keep booking and invoice records for as long as needed for our services and to meet tax and legal requirements, generally up to 8 years. Enquiries that did not become bookings are deleted within 12 months.

Security

Our website uses HTTPS encryption, and access to customer data is limited to staff who need it for their work. No system is fully secure, so please contact us right away if you believe your information has been misused.

Your choices

You can ask us to show, correct or delete the personal information we hold about you, or to stop sending promotional messages. Email us from your registered number or email and we will respond within 30 days. We may keep some records where the law requires it.

Children

Our services are meant for adults. Bookings for travellers under 18 must be made by a parent or guardian.

Changes

We may update this policy from time to time. The date at the top shows the latest version. Continued use of our services after a change means you accept the updated policy.

Contact us