Need a hand with a booking or a trip? Start with the topics below. If you cannot find what you need, our team is available 24x7 on call and WhatsApp.
Booking a cab
- Open the booking page, enter your pickup city, drop city, travel date and time, and choose a car.
- You can also book by calling us or by sending your trip details on WhatsApp — pickup, drop, date, time and number of passengers.
- For early-morning pickups, please book at least a day before so that we can allot a driver in advance.
- Add the exact pickup address and a nearby landmark so the driver can find you easily.
Fares & payment
- Your fare quote lists what is included. Toll tax, state tax, parking and driver allowance details are shown clearly before you confirm.
- For one-way drops you pay only for the distance from pickup to drop — there is no return fare.
- The advance amount (if any) and the balance, and the ways you can pay them, are mentioned in your booking confirmation.
- If a fare looks different from what you were quoted, contact us before the trip so we can check and correct it.
Changes & cancellation
- Plans change. To change your pickup time, address or car, contact us as early as possible and we will update the booking if the car is available.
- To cancel, call or message us with your booking details. Please read our Cancellation & Refund Policy for the charges and refund rules that apply to your booking.
- Refunds, where applicable, are returned to the original payment method.
During your trip
- You receive the driver’s name, mobile number and car number before pickup. Save the number so you can reach the driver easily.
- If the driver is late or cannot find you, call our support line and we will coordinate immediately.
- Need an extra stop or want to extend a local rental? Tell the driver and inform us so that charges stay transparent.
Lost items
If you think you left something in the cab, contact us right away with your booking details, the date and a description of the item. We will get in touch with the driver and help you recover it.
Safety
- Check that the car number matches the one shared with you before you sit in.
- Wear your seatbelt and ask the driver to follow speed limits and drive comfortably.
- If you ever feel unsafe, call our 24x7 support line or the national emergency number 112.
Still need help?
Call us, message us on WhatsApp or send a message. Many common questions are also answered on our FAQ page.